Privacy Policy

Last updated: 25 April 2025

AgriTrack SA ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains what personal information we collect, why we collect it, how we use it, and your rights regarding that information. This policy applies to all users of the AgriTrack SA platform and website.

1. Who We Are

AgriTrack SA is a South African farm management software service. You can contact us at any time regarding privacy matters:

2. What Information We Collect

We collect the following personal information when you sign up for or use AgriTrack SA:

• Full name
• Email address
• Phone number
• Province / location
• Farm name (if provided)
• Payment confirmation details (we do not store card numbers)
• Farm data you enter into the platform (livestock records, feed logs, treatment logs)

We do not collect sensitive personal information such as identity numbers, race, religion, or health information about you personally.

3. Why We Collect Your Information

We use your information only for the following purposes:

• To set up and manage your AgriTrack SA account
• To process your payment and send invoices
• To provide customer support via phone, WhatsApp, or email
• To notify you of important updates to the service
• To comply with South African law, including POPIA

We do not use your information for marketing without your consent. We do not sell, rent, or share your personal information with any third party for commercial purposes.

4. How We Store Your Information

Your data is stored on secure servers. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction. Your farm data (livestock records, treatment logs, feed data) belongs to you and is not accessed by our team unless you ask for support.

5. How Long We Keep Your Information

We retain your personal information for as long as your account is active. If you cancel your subscription, we will retain your data for 12 months in case you wish to reactivate, after which it is permanently deleted. You may request immediate deletion at any time by contacting us.

6. Your Rights Under POPIA

As a South African resident, the Protection of Personal Information Act (POPIA) gives you the following rights:

• Right to access: You may request a copy of the personal information we hold about you.
• Right to correction: You may ask us to correct inaccurate information.
• Right to deletion: You may request that we delete your personal information.
• Right to object: You may object to how we use your information.
• Right to complain: You may lodge a complaint with the Information Regulator of South Africa.

To exercise any of these rights, contact us at imraanmy786@gmail.com or 076 262 9126.

7. Cookies

The AgriTrack SA website may use basic cookies to remember your session and preferences. We do not use advertising cookies or track your behaviour across other websites. You may disable cookies in your browser settings, though some parts of the platform may not function correctly without them.

8. Third-Party Services

We may use third-party payment processors (such as SnapScan or Ozow) to handle payments. These services have their own privacy policies and we are not responsible for their data practices. We will never share your personal details with payment processors beyond what is necessary to complete your transaction.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by email or via the platform. The date at the top of this page will always reflect the most recent update.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: