Refund Policy

Last updated: 25 April 2025

At AgriTrack SA, we believe in being completely upfront about money. This Refund Policy explains exactly when you can and cannot get a refund. We've written it in plain language because that's the respect our customers deserve.

1. Once-Off Setup Fee (R1 500)

The R1 500 once-off setup fee covers the manual work of setting up your farm account, configuring your profile, and providing onboarding support. This fee is non-refundable once your account has been activated and your login details have been sent to you.

2. Monthly Subscription Fees

Monthly subscription fees (R299/month for Starter or R500/month for Farmer) are charged at the start of each billing month. These fees are non-refundable once the billing month has begun.

This means:

• If you cancel mid-month, your access continues until the end of that month. No partial refund is given for remaining days.
• If you cancel before the next billing date, you will not be charged for the following month.

3. When You Are Entitled to a Full Refund

You are entitled to a full refund of any amount paid in the following circumstances:

• You paid but we never activated your account within 5 business days and you no longer wish to proceed
• A duplicate payment was made due to a technical error on our side
• We charged an incorrect amount and you notify us within 30 days

4. How to Request a Refund

To request a refund, contact us via WhatsApp or email with the following details:

• Your full name
• Your phone number used to register
• The date and amount of payment
• Reason for the refund request
• Proof of payment (screenshot or bank statement)

We will respond within 2 business days. If your refund is approved, it will be processed back to your original payment method within 5–7 business days.

5. Disputes

If you believe you have been charged incorrectly or have a billing dispute, please contact us directly before escalating to your bank or payment provider. We are committed to resolving disputes fairly and quickly.